Cancellation Policy

1. Introduction

This Cancellation Policy outlines the conditions under which customers can cancel their orders placed on www.snaptechs.store (referred to as "the Company," "we," "our," or "us"). This policy is designed to provide a fair and transparent process for order cancellations, keeping in line with Indian consumer protection laws, including the Consumer Protection (E-Commerce) Rules, 2020 under the Consumer Protection Act, 2019.

2. Cancellation by Customers

Customers can cancel their orders under certain circumstances, as detailed below:

2.1 Cancellation Before Shipment

  • Eligibility: Customers can cancel their order at any time before the order is shipped from our warehouse or dispatched to the delivery partner.
  • Process: To cancel an order, customers should visit the "Order History" section in their account and select the option to cancel the order, or contact our customer service team at [Customer Service Email/Phone].
  • Refund: Once the cancellation is successfully processed, a full refund will be issued to the original payment method within 7-10 business days. No cancellation charges will apply.

2.2 Cancellation After Shipment

  • Eligibility: Once an order has been dispatched for delivery, it cannot be directly canceled. However, customers may refuse the delivery when the delivery agent arrives, provided the order is undamaged and unopened.
  • Process: If the customer refuses the package, the cancellation will be initiated. Customers must inform us within 24 hours of receiving the refused delivery to initiate the cancellation process.
  • Refund: If the order is returned to our warehouse in good condition, a full refund will be processed to the original payment method. The refund will be processed after the return is confirmed and will typically be completed within 7-10 business days.

2.3 Non-Delivery or Delayed Delivery

  • Eligibility: If an order is not delivered within the estimated delivery time (as mentioned at the time of purchase) and there is no reasonable explanation for the delay, customers can request cancellation.
  • Process: Customers can contact our customer service team to inquire about delivery delays and request a cancellation.
  • Refund: If the order is canceled due to non-delivery or delayed delivery, a full refund will be issued once the cancellation is confirmed. Refunds will be processed within 7-10 business days.

2.4 Cancellation Due to Faulty or Damaged Products

  • Eligibility: If the customer receives a damaged or defective product, the order can be canceled.
  • Process: Customers must notify our customer service team within 48 hours of receiving the product with photographic evidence of the damage or defect.
  • Refund or Replacement: After verifying the issue, we will either:
    • Provide a full refund to the original payment method, or
    • Offer a replacement of the damaged/defective item, subject to availability.

2.5 Cancellation of Prepaid Orders

  • Eligibility: For prepaid orders (orders paid for before shipment), customers can request a cancellation before shipment, or refusal of delivery after shipment.
  • Refund: For prepaid orders, a full refund will be processed to the original payment method once the cancellation is successfully processed or the order is returned undamaged. Refunds will typically be issued within 7-10 business days.

3. Cancellation by the Company

The Company reserves the right to cancel an order under certain conditions. This may include, but is not limited to:

3.1 Out of Stock or Unavailability

  • If an item ordered is out of stock or unavailable, we will notify the customer and offer a full refund or suggest an alternative product. Customers may choose to cancel their order if the product cannot be restocked.

3.2 Payment Failure

  • If a payment fails or there are issues with the payment processing, the Company may cancel the order. Customers will be notified of the cancellation, and no charges will be applied.

3.3 Suspicious or Fraudulent Activity

  • If there are indications of fraudulent activity related to an order, such as the use of invalid payment methods or suspicious shipping addresses, the Company reserves the right to cancel the order.

3.4 Inaccurate Information

  • If incorrect or insufficient information is provided by the customer (e.g., wrong address, incomplete details), we may cancel the order. Customers will be informed about such cancellations.

4. Refund Policy

Refunds will be processed based on the original mode of payment used during the purchase:

  • Credit/Debit Card: Refunds will be credited back to the original card used for the purchase. This may take 7-10 business days depending on the bank.
  • Cash on Delivery (COD): Refunds will be processed via bank transfer or store credit, depending on the customer’s preference. The customer will need to provide valid bank details for the refund.
  • Wallet or Store Credits: If applicable, refunds can be processed as store credits or wallet balance, usable for future purchases.

5. Exceptions to the Cancellation Policy

The following orders are not eligible for cancellation:

  • Personalized or Customized Items: Orders for personalized or custom-made items are not eligible for cancellation once placed.
  • Sealed Items: If the product packaging has been opened (e.g., sealed cosmetics, health supplements), the order cannot be canceled or returned unless the product is defective or damaged.

6. How to Contact Us for Cancellations

For cancellations, please contact us via:

  • Email: Snaptechsolutions@outlook.com
  • Phone: +917671928529

7. Changes to the Policy

The Company reserves the right to modify or update this Cancellation Policy at any time. Users will be notified of significant changes through email or website notices. Continued use of the services after such changes indicates acceptance of the updated policy.

8. Contact Information

For any questions or concerns regarding the cancellation process, please feel free to contact our customer support team at:

  • Email: Snaptechsolutions@outlook.com
  • Phone: +917671928529
  • Address: Unit:608,6Th Floor,Manjeera Trinity Corporate Building, Vivekanandanagar Colony, Balanagar, Hyderabad- 500072, Telangana