Data Retention Policy

1. Introduction

This Data Retention Policy outlines the guidelines followed by www.snaptechs.store  (referred to as "the Company," "we," "our," or "us") for retaining personal and transactional data collected from users. As an e-commerce platform operating in India, we are committed to ensuring the privacy and security of our users' data and comply with applicable laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, and other relevant Indian data protection laws.

2. Purpose of Data Collection

The data we collect is primarily used for:

  • Facilitating and processing customer orders and transactions.
  • Providing customer support and responding to inquiries.
  • Enhancing user experience on the platform.
  • Complying with legal and regulatory requirements.
  • Marketing and promotional purposes (with user consent).
  • Preventing fraud and ensuring the security of transactions.

3. Types of Data Collected

We may collect the following types of data:

  • Personal Information: Name, address, email, phone number, payment details.
  • Transactional Data: Order history, payment history, delivery address.
  • Device and Usage Data: IP address, browser type, operating system, browsing behavior.
  • Communication Data: Customer service interaction, complaints, and feedback.

4. Retention Periods

The retention period of personal and transactional data will vary based on the purpose for which it was collected. We will retain data only for as long as necessary to fulfill those purposes and comply with legal obligations. Below are the retention guidelines:

4.1 Personal Information

  • Order-related personal information (e.g., name, address, contact details): Retained for a period of 7 years following the completion of the transaction, to meet legal obligations, process warranty claims, and handle returns.
  • Customer account information (e.g., account details, preferences): Retained as long as the account is active or until the customer requests deletion of their account.

4.2 Transaction Data

  • Transaction data, including order history, payment details, and receipts, will be retained for a period of 7 years to meet compliance requirements related to tax laws and financial regulations in India.

4.3 Communication Data

  • Customer service data, complaints, and feedback: Retained for a period of 2 years to address customer concerns and to improve services.

4.4 Marketing Data

  • If marketing consent is obtained, data for marketing and promotional purposes will be retained for a period of 1 year after the last communication or until the user withdraws consent.

4.5 Device and Usage Data

  • Data related to user sessions, IP addresses, and browsing activity will be retained for a period of 6 months for security, troubleshooting, and website optimization purposes.

5. Data Deletion

Upon the expiration of the retention periods, or upon a user's request for account deletion, the Company will securely delete or anonymize personal data in a manner that it is no longer accessible or usable.

5.1 User Requests for Data Deletion

Users have the right to request the deletion of their personal data by contacting our support team. Upon verification of the request, we will take reasonable steps to delete the user's data, except for data required to be retained by law.

6. Legal and Regulatory Compliance

We will retain data for longer periods if required by law, regulation, or government authority. For example:

  • Retention of transaction records for tax-related compliance.
  • Retention of user information for fraud detection or legal matters as per applicable Indian laws.

7. Data Security

The Company adopts industry-standard security measures to protect personal and transactional data against unauthorized access, alteration, and deletion. These measures include encryption, secure storage, and regular audits of our systems. Data will be deleted or anonymized securely to prevent any unauthorized recovery or access.

8. Third-Party Data Sharing and Retention

We may share customer data with third-party service providers, such as payment gateways, logistics providers, and marketing partners. These third parties are obligated to maintain the confidentiality of the data and are only permitted to retain and process data as necessary to provide their services.

9. Changes to the Policy

The Company reserves the right to modify or update this Data Retention Policy from time to time. Users will be notified of significant changes through email or website notices. Continued use of the services after such changes indicates acceptance of the updated policy.

10. Contact Information

If you have any questions or concerns regarding this Data Retention Policy or wish to request the deletion of your data, please contact our Data Protection Officer (DPO) at:

  • Email: Snaptechsolutions@outlook.com
  • Phone: +91 7671928529
  • Address: Unit:608,6Th Floor,Manjeera Trinity Corporate Building, Vivekanandanagar Colony, Balanagar, Hyderabad- 500072, Telangana

By using our services, you acknowledge and consent to the practices outlined in this Data Retention Policy.